Support Center

Get help with Face Origin AI

Frequently Asked Questions

Technical Support

System Requirements

  • • iOS 12.0 or later
  • • Internet connection required for analysis
  • • Camera access for photo capture
  • • Approximately 60MB storage space

Troubleshooting

App crashes or freezes:

  • • Force close and restart the app
  • • Ensure you have adequate storage space
  • • Update to the latest iOS version
  • • Restart your device

Analysis not working:

  • • Check your internet connection
  • • Ensure photo meets quality requirements
  • • Try a different photo
  • • Restart the app

Can't save results:

  • • Check photo library permissions in Settings
  • • Ensure adequate storage space
  • • Try restarting the app

Privacy & Data Policy

What we collect:

  • • Photos you submit for analysis (temporarily)
  • • Basic usage analytics (anonymous)

What we don't collect:

  • • Personal identifying information
  • • Permanent photo storage
  • • Location data
  • • Contact information

Data Handling

  • • All processing is done securely
  • • Photos are deleted after analysis
  • • No data is sold to third parties
  • • Compliant with iOS privacy standards

Feature Guide

Getting Started

  1. 1. Select your age range and gender
  2. 2. Take a photo or choose from gallery
  3. 3. Wait for AI analysis (usually 10-30 seconds)
  4. 4. View your heritage breakdown and historical connections
  5. 5. Save or share your results

Understanding Results

  • • Percentage bars show estimated heritage connections
  • • Historical civilizations represent cultural similarities
  • • Results are for entertainment and educational purposes
  • • Analysis is based on facial feature patterns

Contact & Support

Need help? We're here to assist you!

Email Support:

support@faceoriginai.com

Response time: 24-48 hours

When contacting support, please include:

  • • Your iOS version
  • • App version (currently 1.0.2)
  • • Description of the issue
  • • Steps to reproduce the problem

If you enjoy Face Origin AI, please leave a review on the App Store. Your feedback helps us improve!

Updates & News

Latest Version: 1.0.2

  • • Enhanced user interface
  • • Improved analysis accuracy
  • • Added save and share functionality
  • • Bug fixes and performance improvements

Coming Soon:

  • • Additional heritage regions
  • • Enhanced historical connections
  • • Family sharing features
  • • Improved photo guidance

Important Disclaimers

⚠️

Entertainment Purpose

Face Origin AI is designed for entertainment and educational purposes. Results should not be considered as definitive genealogical or scientific evidence of ancestry.

⚠️

AI Limitations

Artificial intelligence analysis is based on pattern recognition and may not reflect actual genetic heritage. Many factors influence facial features beyond ancestry.

⚠️

Age Restriction

App is suitable for ages 12+ due to content nature and data processing requirements.